Frequenty Asked Questions
About Our Products
What makes Fyuli by Neelam different from other clothing brands?
Every piece at Fyuli is handpainted by Neelam — a textile artist with over 11 years of experience. No two pieces are identical, which means when you wear Fyuli, you’re wearing a wearable original artwork, not a mass-produced garment.
What fabrics do you use?
We use premium quality fabrics carefully selected to hold handpainted art beautifully while remaining comfortable to wear. Fabric details are mentioned on each individual product page.
Will the colours fade after washing?
Our paints are fabric-safe and set to last. We recommend following the care instructions on the label to maintain the vibrancy of the artwork for years.
Ordering
How do I place an order?
Simply browse our website(https://fyulibyneelam.com/),add your products and proceed to checkout. We accept payments via UPI, credit/debit cards and net banking.
Also you can whats app on +918700418033 to place your orders.
Can I place a custom or personalised order?
Yes! We do accept customized orders. Reach out to us on WhatsApp at +918700418033 or email us at connect@fyulibyneelam.com with your idea and we’ll get back to you with details and timelines.
Can I modify or cancel my order after placing it?
Orders can be cancelled within 24 hours of placement until it is not dispatched by our courier partners. Contact us as soon as possible on WhatsApp/email/instagram.
Shipping
Where do you ship?
We currently ship all across India.
How long does delivery take?
Orders are typically dispatched within 1–3 days. Delivery takes an additional 4–7 business days depending on your location. You will receive a tracking link once your order is shipped.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Will I get a tracking number?
Yes. Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp.
Returns & Exchanges
What is your return policy?
We accept returns within 48 hours of delivery for store credit, provided the item is unworn, unwashed, and all tags are intact. Please refer to our full [Return & Refund Policy] for details.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos and your order number. We will arrange a pickup and replacement or full refund at no cost to you.
Do you offer refunds to the original payment method?
Currently we offer store credit for returns. Refunds to the original payment method are only issued in cases of damaged or incorrect items sent by us.
Care Instructions
How should I wash my handpainted garment?
- Hand wash in cold water using a mild detergent
- Do not scrub the painted area directly
- Do not machine wash or tumble dry
- Dry in shade, inside out
- Iron on the reverse side only, avoiding the painted area
Still have a question?
We’re always happy to help. Reach out to us:
WhatsApp: +918700418033
Email: connnect@fyulibyneelam.com
Instagram: https://www.instagram.com/fyuli.by.neelam/